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Help Centre
Have a question around your Back to School order? Find all the answers to your questions below.
Shopping Online
What products can I purchase?
How do I make changes to products in the shopping cart?
How do I place an order?
What do I need to know about school levies?
I can't find my school?
How do I know if a product is out of stock?
I have more than one child at the same school. What do I need to know when ordering?
Refunds & Returns
I've changed my mind. Can I return my product(s) for an exchange or refund?
A product that I've received is not the one I ordered.
The products are faulty or don't match my order, can I exchange them or return them for a refund?
How do I return products?
Can I return a digital product?
Payment
What payment methods do you accept?
Can I pay using PayPal?
Can I pay using BPAY?
Can I pay using zipPay?
Do your prices include GST?
Privacy & Security
Where can I access your Privacy Policy?
How secure are my personal details?
Is it safe to enter my credit card details?
Is Winc compliant with the PCI-DSS (credit card security) standard?
eBooks
Why can’t I access my child’s digital resources?
How does my child access their purchased digital content?
How will I know that my eBook purchase has been successful?
How do I order an eBook through Winc Schools?
What is an eBook?
Where can I download the Winc eBooks app?
What is an Apple ID?
Do I need an iTunes Store account to download the app for my iPad or iPhone?
Can I create an iTunes Store account without a credit card or other payment method?
Can I create an Apple account without a credit card or other payment method?
What if I didn’t receive an activation email?
How do I access digital content that comes with my physical and digital combo?
I’ve lost my Winc eBooks activation email.
How do I provide my child’s school domain email at a later date?
How do I activate my eBooks?
Shipping & Delivery
How much is the delivery fee?
How do I know if you have received my order?
How long will it take for my order to arrive?
Who will deliver my order?
How will bulk items be delivered?
What happens if I am not at home to receive my order?
What do I do if my order is missing items?
My order hasn’t arrived – what should I do?
Why am I receiving my order in multiple deliveries?
How do I know what products are for which of my children?
Videos
Website User Guide Videos