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Frequently Asked Questions

Visit our Help Centre for frequently asked questions which may help resolve your query.


Here are some commonly asked questions:

I have more than one child at the same school. What do I need to know when ordering?
How do I activate my eBooks?
How do I access digital content that comes with my physical and digital combo?
My order hasn’t arrived – what should I do?
What do I do if my order is missing items?


Need to make a return?

Visit our Product Return Form for assistance in returning items.